My online shop is updated 2-3 times a year, (there's no yearly schedule and there are often external, third party exhibitions in addition to my online restocks). Each restock contains a similar collection of work, mugs and bowls are always featured but the rest differs from update to update. The BEST way to stay informed is to sign up to my newsletter, as it's here where I send out previews of future restocks and the exact time and date they'll go live, you can find that here: NEWSLETTER.

Now, with the basics out of the way here's some more useful information. The online restocks sellout quickly, typically everything sells out within 2-5 minutes, (each restock contains approximately 250-450 pots), there's normally about 20,000 people on the website so really, it's best to think of these restocks as lotteries, as there's no guarantee you'll get something even if you're on the website the second it goes live. I wish I could make enough to satisfy demand but I don't want to scale my business up, I like working by myself and producing all the pots by my hands, I think you do too.

So, considering this, there's usually about 10-25 people attempting to purchase the same pot at any one time, meaning that whoever checks out first is essentially the winner. It can be a rush, a little stressful sometimes, but at least you can do it from the comfort of your bed and dressed in your pyjamas. Irritatingly, objects placed in your basket AREN'T saved for you, this is how the Squarespace e-commerce system works. I apologise for any inconvenience this causes if you miss out purchasing some pots. This is to prevent people from adding tons of items to their basket and essentially preventing the shop working for everybody else.

Here are some common questions I get asked too, so please read below for more information:

Why do you keep the sold out shop live?

I leave it active so that people can get an understanding of what these restocks are like, what pots are included, their prices, the descriptions, sizes, and so on. It’s not kept online to gloat, it’s so that people have a rough idea about what each update entails.

Do you make commissions?

Get in touch and ask. I don't make anything out of my normal range, i.e, no names on pots or colour requests, but if it's something that could be made within my style, or sounds like an interesting project, then I’d happily consider it.

Can I preorder?

Not at the moment, and if such a system did exist the same issues would occur. I'd have to set stock limits for the items and they'd sell out in a few minutes. I don't want to be a slave to long lists of pots I have to craft, so instead I create curated collections and sell those.

Do you do wholesale?

Not generally, but if it's an interesting project I'm open to hearing about it, so please get in touch.

When is my online shop restocked?

There is no set schedule, instead I'll post any announcements of when they'll be via my Instagram page. They often come In waves and stock does go quickly, if you'd like the best chance of obtaining something I strongly suggest signing up to my newsletter.

Do you have any tips or tricks for obtaining something?

So, if you're really committed here are some helpful pointers. The first thing to do is make sure you're on the website the moment it goes live, secondly, if you really want a mug/bowl, (an item I normally make in larger quantities that sell out quickly), you can save the URL from the shop as it is now, that way when the new restock goes live you can go immediately to the items you want, rather than having to browse the shop. I also recommend purchasing a single pot at a time, quickly checking out guarantees you that vessel, so rather than adding lots to your basket and risking others checking your pots out, instead purchase individually. I'll always consolidate the pots into one parcel and will refund the excess shipping costs, so you won't lose out on any money.

That's all for now! I'll add to this as I think of questions/queries/tips. Good luck!

Do you ship internationally?

Yes! I ship to most places. It does of course get costly, sometimes, shipping pottery safely isn’t easy. Be aware of import tax, orders over a certain amount shipped to specific locations will be liable to pay this. If you order multiple things we can arrange to ship pots in smaller containers to negate this, (this is more relevant for the USA), but please be aware, that if you fail to pay these import duties, the parcel will be sent back to me, (at a cost normally), and I’ll have to charge you again for the shipping. When you order something please do keep up to date with the shipping progress, as if you spot a delay of some kind and let me know I can normally deal with it rather easily. I try to stay on top of them and monitor their shipping progress, but I usually have 200-250 parcels to manage, so I don’t always catch all the mishaps. A pincer approach, both of us checking, tends to be the most foolproof method.